Error 0x87D13B62: Installation Rejected by User
The user rejected the offer to install the app.
Error Details
| Property | Value |
|---|---|
| Error Code (Hex) | 0x87D13B62 |
| Error Code (Dec) | -2016330910 |
Description
This error occurs when a user actively declines the installation prompt for a managed app by clicking the cancel button during the initial installation attempt. The error indicates user intervention in the deployment process, requiring additional communication or retry attempts for successful installation.
Common Causes
👤 User Interaction Factors
User rejection of app installations can stem from various behavioral and contextual factors. Users may decline installations due to lack of understanding about the app's purpose or importance. Installation timing might be inconvenient, leading to temporary rejection. Concerns about device storage or performance impact could influence the decision to cancel. Some users may have privacy or security concerns that prompt installation rejection.
📱 Deployment Context Issues
The context of app deployment can significantly influence user acceptance. Insufficient communication about the app's purpose and requirements may lead to hesitation. Unexpected installation prompts without prior notification can cause users to reject deployments. Multiple simultaneous app installations might overwhelm users, leading to selective rejection. Lack of clear organizational policies regarding required apps can create uncertainty.
Resolution Steps
1️⃣ User Communication
Establish clear communication channels with affected users regarding app deployment requirements. Provide detailed information about the app's purpose, importance, and organizational necessity. Explain any security or compliance implications of the installation. Create user-friendly documentation explaining the installation process and expected behaviors. Consider implementing a notification system for upcoming app deployments.
2️⃣ Installation Retry
Implement a structured approach for installation retry attempts. Schedule subsequent installation prompts at appropriate intervals to avoid user frustration. Monitor user response patterns to identify optimal deployment timing. Provide clear instructions for accepting installation prompts when they appear. Document retry attempts and their outcomes for pattern analysis.
3️⃣ Policy Enforcement
Review and communicate organizational policies regarding required applications. Clearly distinguish between mandatory and optional app installations. Implement appropriate compliance measures for required applications. Establish clear consequences of continued installation rejection where applicable. Maintain consistent policy enforcement across the organization.
Best Practices
👨💻 For IT Administrators
Effective app deployment requires strategic planning and user consideration. Develop comprehensive communication plans for app deployments to improve user acceptance. Implement staged deployment approaches to prevent user overwhelm. Monitor installation acceptance rates to identify potential issues. Create clear escalation procedures for persistent rejection cases. Maintain detailed documentation of deployment strategies and outcomes.
👥 For User Education
User awareness and understanding significantly impact installation success rates. Provide clear, accessible documentation about managed apps and their importance. Implement user training programs covering app installation procedures. Create feedback channels for users to express concerns or ask questions. Regular communication about upcoming deployments helps prepare users for installation requests.
Troubleshooting Tips
Improving installation acceptance requires a user-centric approach. Ensure clear communication about app purpose and benefits. Choose appropriate deployment timing to minimize disruption. Provide adequate notice before installation attempts. Maintain open channels for user feedback and questions.
User rejection patterns often indicate underlying concerns or issues. Multiple rejections may signal communication gaps or policy understanding issues. Timing-related rejections require deployment schedule adjustments. Privacy concerns need clear policy explanations and assurances.
Additional Notes
💡 User education is crucial for acceptance
🔄 Multiple retry attempts may be necessary
⚠️ Clear communication improves success rates
📱 Policy awareness affects user behavior
Related Links
User Communication Guide
-
Deployment Preparation
- Provide advance notification
- Explain app purpose and benefits
- Detail installation steps
- Address common concerns
-
Installation Support
- Offer clear guidance
- Provide technical assistance
- Document common issues
- Maintain help resources
-
Policy Compliance
- Communicate requirements clearly
- Explain compliance impact
- Detail user responsibilities
- Outline consequences
Develop a comprehensive communication strategy that addresses user concerns while clearly conveying organizational requirements and the importance of app installation compliance.